Reports to: Operations Director
Work Location : Shanghai, Beijing
Manages (people): All restaurant employees
Synopsis: The Restaurant General Manager is the public face of the restaurant for employees, customers and the wider community, which he/she reflects in demeanor at all times . He/she manages all aspects of ongoing restaurant operations, with relentless drive for quality, service, accuracy, and cleanliness. The restaurant is a profit center, and the GM is accountable for achievement of business targets.
Deliverables/Metrics:
Responsibilities:
Resolve any customer issues effectively and discreely.
Retain Element Fresh's high quality standard for freshness, taste, and consistency. Check that recipes are followed accurately.
Monitor cleanliness and sanitotion at all times, and work with.
Foster open communication with and among employees.
Identify opportunities for quality/service improvements, cost savings, other operational enhancements.
Monitor the ordering processes for each department, ensure they are controlling costs.
Keep constant watch on restaurant property to prevent loss and shrinkage.
Complete and accurate monthly inventory count.
Monitor food cost, labor cost, waste/spoilage, and other operational expenses to help ensure the financial success of the restaurant.
Ensure accurate daily closing, and cash management.
Follow all safety pilicies to ensure a safe work area.
Implement marketing programs, promotions.
Have the ability to fully operate the POS system.
Analyze performance vs. targets, develop inprovement suggestions and discuss with senior management.
As a member of the overall element fresh management team, support company initiatives beyond the call of daily duty.
Skill Requirement:
a, Technical skills:
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Minimum five years of restaurant experience, at least three years of which in restaurant experience. Myst include management of kitchen and service operations.
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Organization skills, including prioritizing of workload and task delegation.
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Restaurant sanitation and cleanliness.
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Inventory management for perishable products.
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Understanding of customer satisfaction drivers.
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Team leadership: track record in managing team performance, employee assessment with appropriate action taken.
b, Personal skills:
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Strong command of Mandarin Chinese and English.
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Outgoing personality for customer and staff interaction.
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Passion for quality and customer satisfaction.
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Honesty and integrity.
Note: Element Fresh is open for business seven days a week and a minimum of 16 hours per day. All emplyees must realize this fact and be aware that at all times it may be necessary to move employees from their scheduled shift as business demands. In addition, this is a hospitality business and a hospitality service atmosphere must be projected at all times.
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